Contact Information

 

 

Member Services

Member Services
7 am - 5 pm, ET, Monday - Friday
  • Richmond: 804-771-4708
  • Tie Line: 8-736-4708
  • Long Distance: 800-268-MYCU (6928)
  • Fax: 804-771-3768
  • Email: mycu@dom.com

  • Akron, OH: 330-686-2502 (limited service/hours)

Private Teller
  • Richmond: 804-771-4306
  • Tie Line: 8-736-4306
  • Long Distance: 800-268-6928
  
Mailing Address
  • One James River Plaza
    P.O. Box 26646
    Richmond, VA 23261-6646

Street Address
  • 701 East Cary Street
    Richmond, VA 23219

Inter-Office Address
  • OJRP 15, Richmond, VA

 
Mortgage Department

9 am - 4 pm, ET, Monday - Friday
  • Richmond: 804-771-4800
  • Tie Line: 8-736-4800
  • Long Distance: 866-300-8240
  • Fax: 804-771-4820
  • Email: mortgagedcu@dom.com
  • Dominion Credit Union NMLS #443043
  • Individual NMLS #'s:
    • Kimberly Smith: NMLS #504287
    • Jimmy Ange: NMLS #504288
    • Pat Poythress: NMLS #504289
    • Gayle Conway: NMLS #504290


Debit/ATM Card

  • ACTIVATION or Select/Change PIN: 866-985-2273
  • Card Lost/Stolen: 800-268-MYCU
  • CardLock (debit/credit only): 877-285-6251


Credit Card

  • Card Holder Service: 800-654-7728
  • Card Lost/Stolen: 800-449-7728
  • Credit Card Verified By VISA: 800-918-7490
  • CURewards Merchandise Redemption: 800-621-4112
  • CURewards Travel Redemption: 800-900-6160
  • CardLock (debit/credit only): 877-285-6251
 
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