Mobile Banking Frequently Asked Questions

Go Mobile. Access your accounts, anytime, anywhere.

What is Mobile Banking?
What can I do in Mobile Banking?
Which accounts are available through Mobile Banking?
How can I access Mobile Banking?
Can I use the same User ID and password that I use for Online Banking?
Is there a fee to use Mobile Banking?
Is Mobile Banking secure?
How can I be sure that my information is secure if my phone is lost or stolen?
What do I need to have in order to access Mobile Banking?
What mobile devices are supported?
I’ve been locked out of Mobile Banking, how do I reset my account?
What do I do if I need help?
 

What is Mobile Banking?
Mobile Banking allows you to securely access your accounts anytime, anywhere from your mobile web browser.

What can I do in Mobile Banking?
Our mobile service allows you to:

  • Check your account balances
  • Transfer funds
  • View account history
  • Send a secure message to Dominion Credit Union

Which accounts are available through Mobile Banking?
You can view all of your Dominion Credit Union accounts once you are logged into Mobile Banking.

How can I access Mobile Banking?
There are a few ways to access Mobile Banking - select the one that is easiest for you.

Do I need to enroll in Mobile Banking before I log in for the first time?
Yes. To access Mobile Banking from any web-enabled device, or the iPhone® or Android™ App, you must enable Mobile Banking in your Online Banking preferences.

Can I use the same User ID and password that I use for Online Banking?
Yes, to access your Mobile Banking account use the same User ID and password that you use to access your Online Banking account.

Is there a fee to use Mobile Banking?
It's free to use Mobile Banking. However, mobile and data rates may apply from your wireless provider. It's best to have an unlimited monthly data plan with your service provider to avoid too many charges.

Is Mobile Banking secure?
Yes! Our mobile site has many of the same security features as Online Banking. Just like Online Banking, Mobile Banking takes advantage of the powerful technology available through a digital certificate from Verisign, Inc., protecting the security of the site with Secure Socket Layer (SSL) 128-bit encryption. In addition to the encryption technology, we have installed multiple firewalls to protect your accounts from unauthorized access from outside the Credit Union.

You can also require an authorization code when submitting transactions in Mobile Banking. To configure your authorization code, simply click on "Preferences" and then "Mobile" in Online Banking.

How can I be sure that my information is secure if my phone is lost or stolen?
Users are required to enter a valid User ID and Password, to access the secure Mobile Banking site. So even if your phone is lost or stolen, your account cannot be accessed without your User ID and Password. You can also deactivate Mobile Banking in your Online Banking preferences.You should also contact your wireless service provider to have your device deactivated.

What do I need to have in order to access Mobile Banking?
You will need to have a mobile phone or other device with a web browser and internet connection. You will also need to have signed up for Online Banking.

What mobile devices are supported?
You can access Mobile Banking from any Internet-enabled mobile device, such as a RIM Blackberry device, iPhone, iPad, Android, Kindle or Nook . Note: The devices must have an Internet connection.

I’ve been locked out of Mobile Banking, how do I reset my account?
To protect you and your account against identity theft if you enter the wrong login information multiple times your Online and Mobile Banking account will be locked. Please call us at 800-268-6928 to unlock your account.

What do I do if I need help?
Email the Member Services department at mycu@dom.com or call at 800-268-6928.

 
 

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